Last Updated: 24 October 2025
This Privacy Policy describes how BrilliantCanvas Pty Ltd ("BrilliantCanvas", "we", "us", or "our") collects, manages, holds, and protects personal information obtained through our website and client service operations. We operate in Australia and comply strictly with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For all privacy inquiries, please contact our designated Privacy Officer at [email protected].
This policy applies to all visitors, commercial contractors, homeowners, architects, and users submitting inquiries, accessing architectural articles, or requesting stretch ceiling estimations via this website.
We collect information only where reasonably necessary for our core business activities:
We process personal data for specific, lawful purposes aligned with Australian legal requirements:
| Purpose | Data Types | Lawful Basis (Privacy Act 1988 Cth) |
|---|---|---|
| Providing tailored quotes and scheduling on-site laser surveys | Full name, email, phone, suburb, project specifications | Contractual performance & customer request (APP 3) |
| Website diagnostics, cybersecurity & server protection | IP address, browser logs, access timestamps | Legitimate operational interest & IT security (APP 6) |
| Aggregated analytics & marketing evaluation | Pseudonymised cookie metrics, session duration | Informed user consent via Cookie Banner |
| Taxation and legal statutory record retention | Invoices, project sign-offs, email communications | Australian taxation and corporate compliance |
Our website operates Google Consent Mode v2 (advanced architecture). By default, before you take action on our consent banner, non-essential storage signals (including analytics_storage, ad_storage, ad_user_data, and ad_personalization) are set to 'denied'. Only strictly necessary functional and security cookies operate. If you select "Accept All" or customize your categories, your choice updates our telemetry tags and is stored locally in your browser for future sessions.
We respect your privacy and state explicitly: We do not sell, rent, or trade your personal data to third-party data brokers. We disclose data strictly to vetted service providers assisting our operations (such as secure cloud hosting providers and certified email relay platforms) or when required by enforceable Australian law enforcement requests.
Where third-party digital infrastructure (such as enterprise cloud hosting or email routing servers) resides overseas, we ensure our contractors adhere to standards comparable to the Australian Privacy Principles under APP 8.
We hold personal inquiry details for the period required to service your project and fulfil statutory commercial obligations. General non-converting contact inquiries are permanently pruned after 24 months. Contractual records and work safety documentation are retained for seven (7) years in accordance with Australian taxation legislation.
Under the Privacy Act 1988 (Cth), you possess the right to request access to the personal data we hold about you, request corrections to inaccurate records, or seek deletion where retention is no longer legally mandated. To exercise these rights, email [email protected]. If you believe your privacy request has not been addressed satisfactorily, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We enforce technical and organisational safeguards including Transport Layer Security (TLS/HTTPS 256-bit encryption), access restrictions, and secure server environments to safeguard your details against loss, misuse, or unauthorised alteration.
Our website and architectural services are intended exclusively for individuals aged 18 and older. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory adjustments. Changes will be published here with an updated revision date.
For inquiries regarding our privacy standards or to withdraw marketing consent, contact our privacy representative directly at: BrilliantCanvas Pty Ltd — Email: [email protected].